An SOS from an EMS, answered by AMCN

While at work, I had a terrible headache and was unable to see. A co-worker noticed that I was in distress.  She immediately reached out to one of the EMS crews on duty and they transported me to the local hospital within minutes…

Fairview Park Hospital did a CT scan and confirmed I was having a stroke.  They started TPA. Very shortly after diagnosing, AirEvac 102 was notified that a patient transfer was needed.  They arrived and promptly airlifted me.  While in route to University Health in Augusta, GA the transporting crew recognized that the paralysis I was experiencing had to be relieved. Upon arrival at UH I underwent a thrombectomy. Three days later, I was discharged and returned home to heal.

Thinking my membership had lapsed, I was concerned about the financial responsibilities that were headed my way.  Upon returning to work, I received a phone call from, Mageon, an AMCN customer service call center representative.  Thinking this call was going to be someone asking for payment of services rendered, I was taken by surprise when I found out that my membership was in fact still active. I promptly renewed my membership for another three years as it was my last day to re-new before losing coverage. “The employee went above and beyond helping me ensure everything was correct on my membership.  She made her money that day!”  I am very thankful and appreciative of the efforts that the crew members and AMCN employees put forth to assist me during recovery.


Dwayne Ussery

Deputy Director at Laurens County EMS